Store Policies

Payment Methods Accepted

 

We accept Visa, MasterCard, Discover, American Express, Paypal, Money Orders, Personal Checks, and Cash. Personal Checks may be held until cleared by the bank for payment. This is normally up to a 10 day period. Cash may be sent at your own risk. Mailed payments should be made payable and sent to:

Keller Books
P.O. Box 1451
Lexington, VA 24450
USA

Please use our secure check-out form to place your orders. On this form, you may indicate if you are sending a check, money order or cash, paying with a credit card, or using Paypal. All checks or money orders must be in United States Dollars and drawn on U.S. Banks.

Customer Service

 

We provide a friendly and professional service. All orders are normally processed and mailed within a 48 hour period. All books are packaged to a high standard.  All books are returnable within 5 days of receipt if not as described and must reach us in the same condition as mailed out. We have a system of tracking our books to prevent book switching or "replacement" books being returned. Shipping charges are not refunded.

Shipping

 

All books are mailed with Delivery Confirmation in the United States included; thus you know we sent it and we know you received it! We are no longer responsible for the books after we have mailed them, so if you desire insurance, please add the additional charge of $1.35 per $50.00 covered in the United States. Priority Mail shipping quotes are available, as well as International Shipping (we do quite a bit of this). Please email for Priority Mail or International Shipping quotes.

Sales Taxes

 

Items shipped within the State of Virginia must pay 5% State Sales Tax. No sales tax is charged to customers living outside the State of Virginia.
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